As workforces and budgets shrink at all levels, the expectations on federal, state, and local government IT professionals continue to expand. And with the Vision 2030, today, government bodies are expected to be more agile, more responsive, AND more efficient. These changing demands cut across all departments and agencies.
Even more challenging for government IT teams are the many unique customers and workflows they need to manage. Some agencies and departments rely heavily on communication, requiring advanced call center and mobile solutions. Other agencies are looking to implement online experiences for their customers and users that are both user-friendly and in line with privacy regulations. In all cases, maximum uptime, automatic back-ups, and robust disaster recovery strategies remain vital objectives.